Multi-Clinic Operations Leader

Massage Envy; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Massage Envy seeks a Business Manager to lead operations for two New York clinics. You will oversee daily operations, uphold service standards, and drive revenue, membership growth, and retail sales while maintaining regulatory compliance.

You will recruit and mentor clinic leadership, monitor KPIs and budgets, and collaborate with ownership on strategic plans. Travel between locations is required to support seamless service.

Qualifications

• Degree in Business Administration or related field.
• 3–5 years of management experience overseeing multiple locations.
• Strong financial and business acumen.
• Proven leadership, coaching, and team development skills.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency with scheduling, payroll, reporting, and customer management systems.
• Ability to travel regularly between clinic locations.

Responsibilities

• Oversee daily operations of two clinic locations.
• Ensure consistent implementation of policies, procedures, and service standards.
• Monitor KPIs and implement strategies to improve operations.
• Recruit, train, coach, and develop clinic leadership teams.
• Drive membership acquisition, retention, and engagement initiatives.
• Manage budgets, expenses, and profitability; monitor payroll and labor costs.
• Ensure compliance with regulations and maintain safety and cleanliness standards.
• Lead management meetings and inter-clinic communications.

Skills

Leadership

Financial acumen

Strategic planning

Communication skills

Education

Bachelor's degree in Business Administration

Tools

Scheduling software

Payroll system

Reporting tools

CRM system

Job description

Massage Envy seeks a Business Manager to lead operations for two New York clinics. You will oversee daily operations, uphold service standards, and drive revenue, membership growth, and retail sales while maintaining regulatory compliance.

You will recruit and mentor clinic leadership, monitor KPIs and budgets, and collaborate with ownership on strategic plans. Travel between locations is required to support seamless service.