Multi-Channel Customer Care Specialist

PeopleShare by PROMAN; Charlotte (NC); Vor Ort; USD 24.000 - 34.000; Vollzeit

Zusammenfassung

PeopleShare by PROMAN in Charlotte, NC is seeking a Customer Service Representative to interact with customers via phone, email, and online chat. You will address inquiries, process orders, maintain accurate records, and ensure timely communication across teams. The role emphasizes a service-oriented mindset and strong communication skills to resolve issues and build relationships with our brands.

Schedule is Monday–Friday, 9:00 a.m. to 6:30 p.m., with hourly compensation of $21.

Qualifikationen

• Excellent communication skills and active listening.
• Service-oriented mindset to resolve customer issues.
• Proficient computer skills and ability to learn new software.
• Strong emotional intelligence.
• Ability to solve problems independently.

Aufgaben

• Interact with customers via phone, email, and online chat to provide product and service support.
• Collect and enter orders for new or additional products or services.
• Respond to customer questions and resolve complaints professionally and efficiently.
• Ensure appropriate actions are taken to resolve customer issues and concerns.
• Maintain customer accounts and detailed records of interactions, inquiries, complaints, and comments.
• Build strong relationships between customers and the company’s brands.
• Perform other related duties as assigned.

Kenntnisse

Active listening

Customer service

Problem solving

Computer skills

Emotional intelligence

Tools

CRM software

Ecommerce platforms

Marketing software

Inventory systems

Order management software

Jobbeschreibung

PeopleShare by PROMAN in Charlotte, NC is seeking a Customer Service Representative to interact with customers via phone, email, and online chat. You will address inquiries, process orders, maintain accurate records, and ensure timely communication across teams. The role emphasizes a service-oriented mindset and strong communication skills to resolve issues and build relationships with our brands.

Schedule is Monday–Friday, 9:00 a.m. to 6:30 p.m., with hourly compensation of $21.