Customer Service & Order Support Specialist

HRS Talent Solutions; Charlotte (NC); On-site; USD 30,000 - 34,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Representative – Order and Service Support in Charlotte, NC. This full-time, in-person role emphasizes accurate responses, clear next steps, and meticulous record-keeping to prevent repeating issues.

You will handle inquiries about orders or services, providing plain-language explanations and working with other departments as needed. The position requires listening carefully, noting details, and following up on requests in your queue.

Qualifications

• Experience in customer service is a plus.
• Ability to follow procedures and document interactions.

Responsibilities

• Respond to incoming questions with approved information.
• Confirm identity or account details through the proper process.
• Summarize the customer's issue and the action taken.
• Ask for a missing detail when it is necessary to proceed.
• Send exceptions to the appropriate colleague with context.
• Follow up on requests that remain in your assigned queue.
• Check the record before sending a written response.
• Recognize a recurring issue and bring it to a supervisor's attention.
• Keep a professional tone when someone is frustrated.

Skills

Active listening

Clear communication

Follow-through

Job description

HRS Talent Solutions is seeking a Customer Service Representative – Order and Service Support in Charlotte, NC. This full-time, in-person role emphasizes accurate responses, clear next steps, and meticulous record-keeping to prevent repeating issues.

You will handle inquiries about orders or services, providing plain-language explanations and working with other departments as needed. The position requires listening carefully, noting details, and following up on requests in your queue.