Customer Care Specialist — Training, Team Focus & Growth

PeopleShare by PROMAN; Birdsboro (Berks County); On-site; USD 21,000 - 26,000; Full time

Job summary

PeopleShare by PROMAN is seeking a Customer Service Representative to serve as the primary point of contact for customers, delivering excellent service and support. You will resolve issues, maintain accurate records, and develop product knowledge while ensuring a high-quality customer experience in a team-oriented environment.

The role requires prior customer service experience, strong communication skills, and a stable work history.

Qualifications

• Previous customer service, sales, retail, or related experience.
• Office-based customer service experience preferred.
• Stable work history with demonstrated longevity in previous roles.
• Retail candidates with 1-2+ years in a consistent position are encouraged to apply.
• Strong computer skills and aptitude for learning technology.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize responsibilities.
• Customer-focused mindset with a genuine desire to help others.
• Positive, professional attitude and strong interpersonal skills.
• Team-player mentality.
• Common sense, attention to detail, and pride in quality work.
• Ability to build rapport with customers and clients.
• Ability to lift up to 50 lbs. as needed.

Responsibilities

• Handle customer inquiries professionally and efficiently.
• Provide information regarding products and services.
• Troubleshoot and resolve customer concerns and product-related issues.
• Document and update customer records accurately.
• Maintain detailed interaction notes within company systems.
• Develop and maintain knowledge of evolving products and services.
• Deliver a positive customer experience on every interaction.

Skills

Customer service

Communication skills

Computer skills

Multitasking

Team player

Attention to detail

Job description

PeopleShare by PROMAN is seeking a Customer Service Representative to serve as the primary point of contact for customers, delivering excellent service and support. You will resolve issues, maintain accurate records, and develop product knowledge while ensuring a high-quality customer experience in a team-oriented environment.

The role requires prior customer service experience, strong communication skills, and a stable work history.