Customer Service Associate

PeopleShare by PROMAN; Charlotte (NC); On-site; USD 24,000 - 34,000; Full time

Job summary

PeopleShare by PROMAN in Charlotte, NC is seeking a Customer Service Representative to interact with customers via phone, email, and online chat. You will address inquiries, process orders, maintain accurate records, and ensure timely communication across teams. The role emphasizes a service-oriented mindset and strong communication skills to resolve issues and build relationships with our brands.

Schedule is Monday–Friday, 9:00 a.m. to 6:30 p.m., with hourly compensation of $21.

Qualifications

• Excellent communication skills and active listening.
• Service-oriented mindset to resolve customer issues.
• Proficient computer skills and ability to learn new software.
• Strong emotional intelligence.
• Ability to solve problems independently.

Responsibilities

• Interact with customers via phone, email, and online chat to provide product and service support.
• Collect and enter orders for new or additional products or services.
• Respond to customer questions and resolve complaints professionally and efficiently.
• Ensure appropriate actions are taken to resolve customer issues and concerns.
• Maintain customer accounts and detailed records of interactions, inquiries, complaints, and comments.
• Build strong relationships between customers and the company’s brands.
• Perform other related duties as assigned.

Skills

Active listening

Customer service

Problem solving

Computer skills

Emotional intelligence

Tools

CRM software

Ecommerce platforms

Marketing software

Inventory systems

Order management software

Job description

Job Description: Customer Service Representative

Schedule: Monday–Friday, 9:00 a.m. to 6:30 p.m. Compensation: $21 per hour

South Charlotte

Role Purpose

The Customer Service Representative will interact directly with customers to address inquiries, resolve concerns, and support a positive customer experience. This role is responsible for maintaining accurate customer records, processing orders, and ensuring timely, effective communication across internal teams.

Key Responsibilities

• Interact with customers via phone, email, and online chat to provide product and service support.
• Collect and enter orders for new or additional products or services.
• Respond to customer questions and resolve complaints professionally and efficiently.
• Ensure appropriate actions are taken to resolve customer issues and concerns.
• Maintain customer accounts and detailed records of interactions, inquiries, complaints, and comments.
• Build strong relationships between customers and the company’s brands.
• Perform other related duties as assigned.

Qualifications / Skills / Experience

• Excellent communication skills, including active listening.
• Service-oriented mindset with the ability to resolve customer grievances.
• Proficient computer skills and ability to learn new software.
• Strong emotional intelligence.
• Ability to solve problems independently.

Preferred Skills / Abilities

• Familiarity with CRM software
• Familiarity with ecommerce platforms
• Familiarity with marketing software
• Familiarity with inventory systems
• Familiarity with order management software

Equal Opportunity Statement

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.