Multi-Branch Member Service Rep

Harborstone Credit Union; Lakewood (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Mileage stipend

Health insurance

HSA contributions

401(k)

Paid time off

Professional development

Wellness programs

Employee events

Discounted loan rates

Job summary

Harborstone Credit Union Lakewood, WA is seeking a Member Service Representative (Float) to support multiple branches from Lakewood to Olympia. You will handle teller transactions, new accounts, and member education while delivering exceptional service to help members achieve their financial goals.

Ideal candidates have 1+ year in customer service or banking, strong communication, attention to detail, and comfort with digital banking tools.

Qualifications

• Minimum 1 year of customer service, retail, banking, or financial services experience.
• Strong communication and problem-solving skills.
• Attention to detail and accuracy when handling transactions.
• Comfort using Microsoft Office and financial systems.

Responsibilities

• Travel as needed to branch locations to support branch operations and contribute to overall branch success.
• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self-service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.

Skills

Customer service

Cash handling

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

Harborstone Credit Union Lakewood, WA is seeking a Member Service Representative (Float) to support multiple branches from Lakewood to Olympia. You will handle teller transactions, new accounts, and member education while delivering exceptional service to help members achieve their financial goals.

Ideal candidates have 1+ year in customer service or banking, strong communication, attention to detail, and comfort with digital banking tools.