Float Member Service Rep — Branch Banking & Support

Harborstone Credit Union; Tacoma (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer contribution toward dependent

401(k) retirement plan with employer

Paid vacation and sick leave

Paid holidays and a personal day

Mileage stipend

Professional development

Job summary

Harborstone Credit Union is seeking a Float Member Service Representative to support Central and South District branches, delivering exceptional service, handling teller transactions, opening accounts, and guiding members on products and digital tools.

This front-line role travels between branches to ensure smooth operations, builds trusted relationships, and contributes to member financial well-being while following compliance requirements.

Qualifications

• Required: customer service, preferably in banking/retail.
• Strong communication and problem-solving abilities.
• Attention to detail and accuracy with transactions.
• Comfort using Microsoft Office and financial systems.
• Ability to adapt and collaborate in a fast-paced environment.

Responsibilities

• Travel as needed to branch locations to support branch operations and contribute to overall branch success
• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self-service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.

Skills

Customer service

Communication

Problem solving

Attention to detail

Microsoft Office

Financial systems

Collaboration

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Financial systems

Job description

Harborstone Credit Union is seeking a Float Member Service Representative to support Central and South District branches, delivering exceptional service, handling teller transactions, opening accounts, and guiding members on products and digital tools.

This front-line role travels between branches to ensure smooth operations, builds trusted relationships, and contributes to member financial well-being while following compliance requirements.