MuleSoft Customer Success Manager: Strategic Advisor

100 Salesforce, Inc.; United States; Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office flexibility

Job summary

Salesforce is seeking a Customer Success Manager (IC) to ensure high-value customers pursuing the Signature Success Plan achieve a meaningful return on their investment. You will serve as a trusted advisor, coordinating deliverables and aligning business and technical priorities to customer goals.

You will drive adoption of MuleSoft features, manage executive relationships, and lead quarterly reviews to promote renewals and expansions across Federal, State, Local, and Higher Education sectors.

Qualifications

• 3+ years of relevant industry expertise in Customer Success, SaaS platforms, or related fields.
• Strong consulting skills and ability to drive business value, facilitate discussions and influence stakeholders.
• Excellent communication skills to articulate technical issues to diverse audiences.

Responsibilities

• Serve as the single point of customer accountability for delivery of Signature deliverables, experience, renewal and expansion.
• Coordinate all deliverables entititled to the customer across the Signature lifecycle.
• Apply processes to address customer needs and ensure value delivery.
• Align with Business and Technical Stakeholders to meetSignature goals.
• Prioritize urgent work, plan activities, and take ownership of tasks.
• Conduct enablement sessions on opportunity management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.
• Drive adoption of MuleSoft features and track usage metrics.
• Develop executive-level relationships within customer IT and business leadership.

Skills

Customer Success

Consulting skills

Communication skills

SaaS experience

MuleSoft products

Tools

MuleSoft Anypoint Platform

Job description

Salesforce is seeking a Customer Success Manager (IC) to ensure high-value customers pursuing the Signature Success Plan achieve a meaningful return on their investment. You will serve as a trusted advisor, coordinating deliverables and aligning business and technical priorities to customer goals.

You will drive adoption of MuleSoft features, manage executive relationships, and lead quarterly reviews to promote renewals and expansions across Federal, State, Local, and Higher Education sectors.