MuleSoft CSM: Drive Adoption & Value

Salesforce; San Francisco (CA); Hybrid; USD 147,400 - 202,600; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers who purchase the Signature Success Plan achieve a significant return on the platform. The CSM acts as an extension of the customer’s workforce and a trusted advisor, guiding both technical and business decisions.

Qualified applicants have 3+ years in Customer Success or SaaS, strong consulting skills, and the ability to translate technical concepts into business value.

Qualifications

• 3+ years in Customer Success, SaaS, or related field.
• Strong consulting skills and ability to translate technical concepts into business outcomes.

Responsibilities

• Serve as trusted advisor to high-value customers and drive ROI.
• Coordinate deliverables and manage the Signature lifecycle.

Skills

3+ years in CS/SaaS

Strong consulting skills

Translate tech to business value

Job description

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers who purchase the Signature Success Plan achieve a significant return on the platform. The CSM acts as an extension of the customer’s workforce and a trusted advisor, guiding both technical and business decisions.

Qualified applicants have 3+ years in Customer Success or SaaS, strong consulting skills, and the ability to translate technical concepts into business value.