MuleSoft CSM — Drive Adoption & Customer Value

Salesforce; Dallas (TX); Hybrid; USD 123,100 - 186,300; Full time

Benefits offered by this job

Medical

Dental

Vision

Parental leave

401(k)

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve significant ROI from the Signature Success Plan. You will act as a trusted advisor, addressing technical and business concerns and aligning priorities with customer roadmaps.

Ideal candidates have 3+ years in customer success or SaaS, strong consulting and executive-facing communication, and experience driving adoption of Salesforce and MuleSoft features. Office-flexible, in-office days required.

Qualifications

• 3+ years of experience in Customer Success or related SaaS field.
• Strong consulting skills with ability to drive business value.
• Ability to build trusted advisor relationships with executives.

Responsibilities

• Serve as primary point of contact for key customers and manage Signature deliverables.
• Drive adoption and value realization through platform capabilities.
• Coordinate with stakeholders to align business goals with technical outcomes.
• Conduct quarterly reviews and provide tailored release recommendations.

Skills

Customer Success

Consulting skills

Executive communication

Tools

MuleSoft Anypoint Platform

Salesforce

Job description

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve significant ROI from the Signature Success Plan. You will act as a trusted advisor, addressing technical and business concerns and aligning priorities with customer roadmaps.

Ideal candidates have 3+ years in customer success or SaaS, strong consulting and executive-facing communication, and experience driving adoption of Salesforce and MuleSoft features. Office-flexible, in-office days required.