MuleSoft CSM: Drive Adoption & Customer Value

Salesforce; Herndon (VA); Hybrid; USD 123,100 - 186,300; Full time

Job summary

Salesforce is seeking a Customer Success Manager to ensure high‑value clients realize ROI from the Signature Success Plan. You will act as a trusted advisor, coordinating delivery, guiding both business and technical stakeholders, and aligning initiatives with customer priorities and roadmaps.

This role requires 3+ years in customer success or SaaS, excellent communication, and the ability to drive adoption of MuleSoft features while managing renewals in a hybrid, office‑flexible environment.

Qualifications

• 3+ years of experience in Customer Success, SaaS, or related fields.
• Excellent communication skills and ability to influence C‑level conversations.
• Ability to drive business value, facilitate discussions, and manage stakeholder expectations.

Responsibilities

• Serve as single point of accountability for Signature deliverables and renewals.
• Coordinate delivery across the Signature lifecycle and align with customer priorities.
• Advise on business and technical issues, driving adoption and renewals.

Skills

Consulting skills

Communication

Customer Success

SaaS knowledge

Relationship building

Tools

MuleSoft Anypoint Platform

API Manager

Design Center

Runtime Manager

Job description

Salesforce is seeking a Customer Success Manager to ensure high‑value clients realize ROI from the Signature Success Plan. You will act as a trusted advisor, coordinating delivery, guiding both business and technical stakeholders, and aligning initiatives with customer priorities and roadmaps.

This role requires 3+ years in customer success or SaaS, excellent communication, and the ability to drive adoption of MuleSoft features while managing renewals in a hybrid, office‑flexible environment.