MuleSoft Customer Success Manager — Adoption & Impact

Salesforce; Seattle (WA); Hybrid; USD 123,100 - 186,300; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve measurable ROI from the Signature Success Plan. You will act as a trusted advisor, guiding business and technical stakeholders and aligning priorities with customer objectives.

This remote-hybrid role focuses on driving adoption, managing the Signature lifecycle, and delivering value across teams. Office-flexible and US-based candidates are encouraged to apply.

Qualifications

• Experienced in customer success for SaaS platforms.
• Ability to manage executive-level stakeholders.
• Knowledge of MuleSoft Anypoint Platform is preferred.
• Strong communication and project management skills.
• Experience with federal/public sector is a plus.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
• Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.
• Share best practices for sales and service process optimization, data quality, and customer experience

Skills

Customer success

Consulting

Stakeholder management

Communication

AI/Automation awareness

Tools

MuleSoft Anypoint Platform

API-led connectivity

Design Center

Runtime Manager

API Manager

Exchange

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve measurable ROI from the Signature Success Plan. You will act as a trusted advisor, guiding business and technical stakeholders and aligning priorities with customer objectives.

This remote-hybrid role focuses on driving adoption, managing the Signature lifecycle, and delivering value across teams. Office-flexible and US-based candidates are encouraged to apply.