Strategic MuleSoft CSM - Drive Adoption & Value

Salesforce; McLean (VA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible office setup

Mentorship opportunities

Learning and development programs

Job summary

Salesforce is seeking a Customer Success Manager in McLean, Virginia, responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This individual contributor role necessitates collaboration with various stakeholders to drive adoption of MuleSoft features while ensuring optimal customer experiences.

The ideal candidate has over 3 years in Customer Success roles, strong consulting and communication skills, and relevant certifications. This position requires being in the office at least three days a week.

Qualifications

• 3+ years in Customer Success or SaaS platforms.
• Ability to articulate technical matters to diverse audiences.
• Excellent skills in driving business discussions and value.

Responsibilities

• Deliver all Signature deliverables and manage overall customer experience.
• Align Business Value and Technical Goals with customer needs.
• Drive adoption of MuleSoft features among various teams.

Skills

Customer Success Expertise

Consulting Skills

Technical Communication

Relationship Management

Business Value Delivery

Education

Experience in SaaS Platforms

MuleSoft Integration Associate Certification

Tools

Anypoint Platform

API Manager

Runtime Manager

Job description

Salesforce is seeking a Customer Success Manager in McLean, Virginia, responsible for ensuring high-value customers achieve a significant return on their investment with our platform. This individual contributor role necessitates collaboration with various stakeholders to drive adoption of MuleSoft features while ensuring optimal customer experiences.

The ideal candidate has over 3 years in Customer Success roles, strong consulting and communication skills, and relevant certifications. This position requires being in the office at least three days a week.