MuleSoft Customer Success Manager: Drive Adoption & Value

Salesforce; Denver (CO); Hybrid; USD 123,100 - 186,300; Full time

Benefits offered by this job

Time off

Medical insurance

Dental

Vision

Mental health support

Parental leave

Life and disability insurance

401(k)

Employee stock purchase plan

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve a strong return on investment with the Signature Success Plan. You will act as a trusted advisor, coordinating deliverables and aligning business and technical goals with customer priorities.

The role requires 3+ years in Customer Success or SaaS, strong consulting and communication skills, and the ability to lead cross-functional collaboration.

Qualifications

• 3+ years of relevant industry experience in Customer Success, SaaS, or related fields.
• Strong consulting skills and ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms.
• Office-flexible role with in-office presence required at least 3 days per week.
• Experience with MuleSoft Anypoint Platform and related tooling is preferred.

Responsibilities

• Ensure high-value customers achieve ROI with the Signature Success Plan.
• Serve as trusted advisor, coordinating all deliverables and managing the Signature lifecycle.
• Align technical and business goals with customer priorities and roadmaps.
• Drive adoption of MuleSoft features and monitor usage metrics & CSAT.
• Lead quarterly reviews and collaborate with Sales, Engineering, and Product teams.

Skills

Customer Success

SaaS experience

Executive communication

Problem solving

Tools

MuleSoft Anypoint Platform

API Manager

Design Center

Runtime Manager

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve a strong return on investment with the Signature Success Plan. You will act as a trusted advisor, coordinating deliverables and aligning business and technical goals with customer priorities.

The role requires 3+ years in Customer Success or SaaS, strong consulting and communication skills, and the ability to lead cross-functional collaboration.