mthree, Production Support Analyst - Application via WayUp

WayUp; New York (NY); On-site; USD 86,330 - 120,470; Full time

Job summary

A recruitment platform is seeking a Production Support Analyst to provide front-line support for trading systems. The candidate should have a Bachelor's Degree in Computer Science, knowledge of UNIX/Linux, and excellent communication skills. This is an entry-level, full-time position based in New York, offering opportunities to work with global teams in a fast-paced environment.

Qualifications

• Proactively monitor system alerts and manage incidents.
• Ability to troubleshoot issues across a multi-tiered environment.
• Some understanding of trading flows in equities and derivatives.

Responsibilities

• Provide front-line support for trading systems.
• Coordinate with teams during incident calls.
• Participate in weekend and on-call rotations.

Skills

UNIX/Linux

Shell scripting

Python

Perl

JavaScript

Relational databases

Excellent communication skills

Troubleshooting production issues

Experience with ticketing tools

Knowledge of market structure

Education

Bachelor’s Degree in Computer Science or related field

Tools

ServiceNow

Geneos

Splunk

Grafana

Job description

mthree, Production Support Analyst - Application via WayUp

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This role is with mthree. WayUp is partnering with mthree to hire top talent.

Responsibilities:

• Provide front-line support for trading systems across equities, algo, futures, and options,ensuring consistent service delivery to internal and external clients
• Proactively monitor system alerts and manage incidents across the entire stack: hardware,software, application, and network
• Handle trade flow, order routing, pricing, and market data-related issues across equity and derivative trading platform.
• Coordinate with front-office, middle-office, and infrastructure teams during incident calls and critical outages
• Collaborate closely with application development teams to investigate and resolve recurring issues, and provide input into platform design and improvements
• Contribute to continuous improvement initiatives including automation, resiliency, observability, and knowledge base development
• Operate within a follow-the-sun global support model with teams in Asia, EMEA, and North America
• Participate in weekend and off-hours on-call rotations and act as a point of escalation for major incidents
• Ensure global consistency in processes, documentation, and tooling
• Bachelor’s Degree in Computer Science (preferred) or related technical field
• Working knowledge of UNIX/Linux, scripting languages (e.g., Shell, Python, Perl, or JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres)
• Ability to troubleshoot production issues across a multi-tiered environment
• Some understanding of trading flows in equities and derivatives, ideally with exposure to low-latency and algorithmic execution environments
• Excellent communication skills and the ability to remain calm under pressure
• Experience with ticketing and monitoring tools (e.g., ServiceNow, Geneos, Splunk, Grafana) is a plus
• Knowledge of market structure, FIX protocol, or exchange connectivity is a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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