Application Support Analyst

Mitchell Martin Inc.; New York (NY); Hybrid; USD 81,000 - 95,000; Full time

Job summary

Mitchell Martin Inc. is seeking an Application Support Analyst in New York, NY to maintain and improve trading technology platforms.

This hybrid contract role focuses on incident management, platform stability, and close collaboration with cross-functional teams to deliver timely solutions. You will monitor production systems, perform root cause analyses, coordinate testing and deployments for new releases, and communicate status to stakeholders and senior management.

Qualifications

• 8+ years of experience in application support, preferably in trading environments.
• Experience with Fixed Income products and electronic trading platforms.
• Proficiency in SQL, scripting, and troubleshooting tools.
• Strong communication and problem-solving skills.
• Ability to work on-call and manage system support rotations.

Responsibilities

• Provide daily support for trading platforms, ensuring system stability and performance.
• Monitor production systems and resolve incidents by collaborating with relevant teams.
• Conduct root cause analysis and implement corrective actions post-incident.
• Communicate platform status and updates to stakeholders and senior management.
• Coordinate testing, deployment, and validation activities for new releases.

Skills

SQL

Scripting

Troubleshooting

Incident management

Communication

Job description

Application Support Analyst - New York, NY - Contract - $59-69 Per HR

Description

Join our team as an Application Support Analyst responsible for maintaining and improving technology platforms for trading businesses. This hybrid role involves supporting critical systems, managing incidents, and ensuring platform stability. You will work closely with various teams to deliver solutions that support business growth, utilizing a range of technologies.

Key Responsibilities

• Provide daily support for trading platforms, ensuring system stability and performance.
• Monitor production systems and resolve incidents by collaborating with relevant teams.
• Conduct root cause analysis and implement corrective actions post-incident.
• Communicate platform status and updates to stakeholders and senior management.
• Coordinate testing, deployment, and validation activities for new releases.

Qualifications

• 8 years of experience in application support, particularly in trading environments.
• Experience with Fixed Income products and electronic trading platforms.
• Proficiency in SQL, scripting, and troubleshooting tools.
• Strong communication and problem-solving skills.
• Ability to work on-call and manage system support rotations.

Core Technologies

SQL | Scripting | Monitoring Tools | Job Schedulers | Databases | ITIL Processes

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy on our web site or here (https://www.mitchellmartin.com/privacy-policy).

Benefits

Learn more about our benefits offerings on our web site or here (https://www.mitchellmartin.com/careers/benefits-perks)

Onboarding Expectations

Learn more about our Onboarding Process on our web site or here (https://youtu.be/rjV_NFYjyY4)

EEO Statement

Learn more about our EEO policy on our web site or here (https://www.mitchellmartin.com/eoe-statement)