Production Support Engineer

PRI Technology; Hanover Township (NJ); Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Pension plan

Job summary

A prominent tech company is seeking a Production Support Engineer for a hybrid role in Whippany, New Jersey. The engineer will be responsible for managing production issues, supporting software applications, and collaborating within an Agile team to enhance support processes. Qualified candidates should have a bachelor’s degree in Computer Science or Engineering, along with relevant programming and database experience. This position offers a competitive salary, excellent benefits, and a chance to contribute to impactful healthcare projects.

Qualifications

• 2-3 years experience in application support or development.
• Experience with technical design, development, testing, implementation, and support.
• Experience in Agile team environment.

Responsibilities

• Perform triage and remediation on Tier 1 and Tier 2 production issues.
• Monitor production, triage, code investigations, and data updates.
• Communicate effectively within the team regarding application support.

Skills

Software architecture

Programming

Database management

Release management

AWS

Problem solving

Education

Bachelor's degree in Computer Science or Engineering

Tools

.NET

C#

MS SQL

Postgres

MySQL

Git

Job description

Direct message the job poster from PRI Technology

Senior Technical Recruiter at PRI Technology

Our client is looking for a full time Production Support Engineer available in Whippany, New Jersey. The work schedule will be hybrid, three days a week in the office and two days remote in either of the firms office locations.

Essential Functions

As the Engineer, Production Support, performs the triage and remediation on Tier 1 and Tier 2 production issues.

Works amongst a team that performs the intake, triage, remediation and communication of Tier 1 and Tier 2 production support for a portion for the firms applications.

Performs production monitoring, triage, code investigations and data updates.

Knowledge, Skills, and Experience:

• Basic understanding of software architecture such as SOA and the software development cycle.
• Programming experience with the noted languages and willingness to learn and apply new languages as needed Relational and non-relational database experience desired.
• Release management discipline exposure
• Knowledge of .NET, C#, MS SQL, SSIS, SSRS.
• Database experience writing and debugging SQL, stored procedures, and triggers (Postgres, MySQL
• Candidate must have experience with technical design, development, testing, implementation, and support Experience with AWS (ALB, R53, EC2) Understanding of LAMP stack in a RedHat environment Source Control experience (Git) A wide range of technologies & platforms (i.e., AWS, .NET, C#, MS SQL, SSIS, SSRS) with a strong ability to diagnose issues.

EDUCATION/CERTIFICATION:

• Bachelor's degree in Computer Science or Engineering.
• Experience with production support processes including incident management, problem management, and release management, client facing application development experience.
• Healthcare IT software development and HIPAA compliance experience highly preferred

Experience:

• Minimum 2 to 3 years of experience in application support or development.
• Ability to work within an Agile team environment Communication, Change Management, Commitment to Customer Excellence, Collaborative Working, Problem Solving, Creative Thinking, Ability to identify trends and propose solutions to reduce production support demand.

Requirements:

• Adhere to all Company Policies, Procedures, and other training consistent with firms Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and national federal laws

This position will be paying a competitive fulltime salary and an outstanding benefits package.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Pharmaceutical Manufacturing, Hospitals and Health Care, and Retail Pharmacies

Referrals increase your chances of interviewing at PRI Technology by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

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