Lead Trade Floor Support

Phaxis; New York (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Annual Bonus

Job summary

A financial services company located in New York is seeking a Trade Support Specialist to provide IT support for trading technology. You'll supervise day-to-day operations, ensuring traders receive assistance promptly. The ideal candidate has over 5 years of experience in service desk support, particularly on trading floors, and possesses strong analytical and troubleshooting skills. This role includes competitive compensation and a full-time employment type.

Qualifications

• 5+ years of service desk support experience, ideally in a trade floor environment.
• Experience working on a Trading Floor and supporting traders directly.
• Strong white-glove support skills.

Responsibilities

• Supervise day-to-day support for trading and sales staff in the US.
• Act as a subject matter expert and troubleshooting resource.
• Leverage technical expertise for trade floor user devices.

Skills

Analytical problem-solving

Strong troubleshooting capability

Conflict resolution skills

Staff training aptitude

Job description

1 day ago Be among the first 25 applicants

This range is provided by Phaxis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $120,000.00/yr

Additional compensation types

Annual Bonus

In this role you will provide IT support for business users in the US. You will support trading technology used by the Fixed Income, Equity, and Capital Banking lines. You will lead a team environment and be involved in strategic initiatives.

Principal duties and responsibilities:

• Supervise day-to-day support, focused on all trading and sales staff in the US.
• Experience in Program Trading, Smart Order Routers, Algorithmic trading and Sales.
• An escalation point as a subject matter expert, analytical problem-solver that can achieve results in a fast environment.
• Strong troubleshooting capability and analytical skills supporting critical trading platforms.
• Experienced in mentoring staff, conducting performance reviews, and marking periodic goals.
• Strong troubleshooting capability and analytical skills supporting critical trading platforms.
• Leverage technical expertise for trade floor users’ end point devices, phones, VDI.
• Ensure team follows day-to-day functions, priorities, and procedures.

Experience

• Experience working on a Trading Floor and supporting traders directly.
• Strong white-glove support, staff training aptitude, and conflict resolution skills.
• 5+ years of service desk support experience (ideally most in a trade floor environment).

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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