MSSP Technical Specialist: IT Support & Solutions

@ iConvergence; Lafayette (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

A technology services company in Lafayette, LA is seeking a Technical Specialist skilled in delivering exceptional customer service and technical support. Responsibilities include troubleshooting complex issues, managing client relationships, and providing proactive IT solutions. Ideal candidates should have a strong technical background, excellent communication skills, and experience in a technical support role. Preferred certifications include CompTIA Network+ and MCSE. This full-time position offers the opportunity for professional growth in a collaborative environment.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Extensive experience in a technical support role.
• Strong knowledge of IT infrastructure components.
• Proficiency in diagnosing and resolving complex technical issues.
• Experience with incident and problem management methodologies.
• Excellent analytical and problem-solving skills.
• Excellent communication skills.
• Customer-centric mindset.

Responsibilities

• Provide technical support to clients through various channels.
• Resolve escalated incidents and service requests efficiently.
• Manage and prioritize customer incidents.
• Analyze and troubleshoot intricate technical problems.
• Conduct regular system monitoring and preventive maintenance.
• Assist in the planning and implementation of IT solutions.
• Create and maintain accurate documentation of client configurations.
• Build strong relationships with clients as their primary technical contact.
• Provide training and guidance to junior team members.
• Stay informed about the latest industry trends and best practices.

Skills

Technical Support

Advanced Troubleshooting

Customer Service

Communication Skills

Analytical Skills

Education

Bachelor’s degree in IT or related field

Tools

Virtualization Technologies

Incident Management Tools

Job description

A technology services company in Lafayette, LA is seeking a Technical Specialist skilled in delivering exceptional customer service and technical support. Responsibilities include troubleshooting complex issues, managing client relationships, and providing proactive IT solutions. Ideal candidates should have a strong technical background, excellent communication skills, and experience in a technical support role. Preferred certifications include CompTIA Network+ and MCSE. This full-time position offers the opportunity for professional growth in a collaborative environment.