MSP Tech Support Specialist (L1)

nDivision Services; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A Managed Services Provider in Dallas, TX is seeking a Managed Services Specialist L1. The specialist will resolve technical requests and support customers through effective communication. Key responsibilities include incident handling, ticketing documentation, and collaboration across departments. Applicants should have at least 10 years of experience in technical support, multitasking abilities, and strong organization skills. This role offers a dynamic work environment and a chance for growth.

Qualifications

• Minimum of 10 years of technical support experience.
• Ability to work under high pressure.
• Strong organizational skills.

Responsibilities

• Provide comprehensive technical support services to customers.
• Document customer interactions carefully within the ticketing system.
• Monitor open tickets and follow-up as needed.

Skills

Technical support

Multitasking

Communication skills

Troubleshooting

Education

BA or Vocational school degree preferred

Tools

Ticketing system

Microsoft Office Suite

Windows Servers

Kaseya

Job description

A Managed Services Provider in Dallas, TX is seeking a Managed Services Specialist L1. The specialist will resolve technical requests and support customers through effective communication. Key responsibilities include incident handling, ticketing documentation, and collaboration across departments. Applicants should have at least 10 years of experience in technical support, multitasking abilities, and strong organization skills. This role offers a dynamic work environment and a chance for growth.