Cloud MSP IT Support Specialist: Impact & Growth

King Tech Repair; Wood-Ridge (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Industry-leading medical plans

401(k) with up to 4% employer match

Paid time off and professional development

Job summary

A growing IT service provider seeks an IT professional to troubleshoot and provide technical support to clients. This role requires a strong understanding of customer service and proficiency in various software and networking equipment. Ideal candidates will have Comp TIA A+ and Network+ certifications, along with excellent communication and problem-solving skills. The firm offers competitive benefits including healthcare and a 401(k) plan, emphasizing employee growth and well-being.

Qualifications

• Must have experience with customer service and technical problem-solving.
• Good communication skills for interaction with end users.
• Familiarity with various IT equipment and software is essential.

Responsibilities

• Understand and troubleshoot customer technical problems.
• Conduct timely analysis and troubleshooting via email and remote.
• Monitor and troubleshoot client backups.

Skills

Troubleshooting IT hardware

Verbal and written communication

Basic LAN networking

Customer service

Education

Comp TIA A+ Certification

Comp TIA Network+ Certification

Tools

Microsoft Office 365

FortiGate

Meraki Firewalls

Job description

A growing IT service provider seeks an IT professional to troubleshoot and provide technical support to clients. This role requires a strong understanding of customer service and proficiency in various software and networking equipment. Ideal candidates will have Comp TIA A+ and Network+ certifications, along with excellent communication and problem-solving skills. The firm offers competitive benefits including healthcare and a 401(k) plan, emphasizing employee growth and well-being.