Client-Focused IT Support Specialist

S1 Technology™; Baton Rouge (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

S1 Technology is hiring a Technical Support Specialist to own client issues from first contact through resolution. You will troubleshoot workstations, servers, Microsoft 365, and core network topics in client environments.

This on-site role in Baton Rouge, LA requires strong end-user support experience and clear communication with clients. Join a team dedicated to helping businesses use technology effectively.

Qualifications

• Background in a fast-paced service desk/technical support role with ownership of issues.
• Experience supporting Microsoft 365 (SharePoint/Teams) and Windows Server environments.
• Strong understanding of basic networking concepts and troubleshooting.

Responsibilities

• Respond to client support requests via phone, email, and remote tools until resolution.
• Troubleshoot workstations, servers, Microsoft 365, and core networking issues in client environments.
• Own tickets from start to finish with guidance from the team when escalations are needed.
• Maintain clear ticket notes, manage your queue, and communicate realistic timelines to clients.

Skills

End-user support

Microsoft 365 Administration

Windows Server Administration

Basic networking concepts

PC hardware & software troubleshooting

Customer-facing communication

Job description

S1 Technology is hiring a Technical Support Specialist to own client issues from first contact through resolution. You will troubleshoot workstations, servers, Microsoft 365, and core network topics in client environments.

This on-site role in Baton Rouge, LA requires strong end-user support experience and clear communication with clients. Join a team dedicated to helping businesses use technology effectively.