IT Technician - Multi-Office Support & Travel

T. Baker Smith; Prairieville (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technical support company in Prairieville is seeking an IT Technician to provide responsive and high-quality technical support. This role involves resolving incidents, fulfilling service requests, and managing technology assets. The ideal candidate should have an associate degree in Information Systems or related field and at least two years of relevant experience. Excellent communication and customer service skills are essential. This position requires adaptability to varied environments and schedules, including travel and weekend hours.

Qualifications

• Two or more years of hands-on IT support experience, preferably in a multi-office environment.
• Strong communication skills, both verbal and written.
• Ability to manage competing priorities while remaining professional under pressure.

Responsibilities

• Deliver high-quality technical support to associates across all offices.
• Resolve incidents and support deployments and asset management.
• Document all troubleshooting steps and communicate effectively with the IT Support Lead.

Skills

Troubleshooting Windows systems

Microsoft 365

Customer service skills

Documentation skills

Education

Associate degree in Information Systems, Computer Science, or related field

Job description

A leading technical support company in Prairieville is seeking an IT Technician to provide responsive and high-quality technical support. This role involves resolving incidents, fulfilling service requests, and managing technology assets. The ideal candidate should have an associate degree in Information Systems or related field and at least two years of relevant experience. Excellent communication and customer service skills are essential. This position requires adaptability to varied environments and schedules, including travel and weekend hours.