IT Escalation Specialist for MSP & Cloud Solutions

ITinspired; Baton Rouge (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider located in Baton Rouge is seeking an experienced IT professional to provide final-tier support for small to medium businesses. This leadership role involves implementing a range of IT solutions, including complex networks and cloud services. The ideal candidate will have at least 5 years of experience in an MSP environment, strong troubleshooting skills, and effective communication abilities. Familiarity with various operating systems and server administration is essential.

Qualifications

• Minimum of 5 years IT experience in an MSP environment, as a systems administrator, or similar.
• Advanced working knowledge of relevant operating systems and software.
• Experience with server administration and management.

Responsibilities

• Provide final-tier IT escalation support for various small to medium businesses.
• Implement and support IT solutions including complex networks and cloud services.
• Interact kindly and efficiently with customers and coworkers.

Skills

Advanced hardware and software troubleshooting

Effective communication

Self-managed and self-motivated

Positive mental attitude

Education

High School Diploma

Tools

Microsoft Windows 10

Active Directory

SQL

Microsoft Exchange

Carbonite

Veeam

VoIP Telephony

Job description

A technology solutions provider located in Baton Rouge is seeking an experienced IT professional to provide final-tier support for small to medium businesses. This leadership role involves implementing a range of IT solutions, including complex networks and cloud services. The ideal candidate will have at least 5 years of experience in an MSP environment, strong troubleshooting skills, and effective communication abilities. Familiarity with various operating systems and server administration is essential.