Senior IT Service Specialist – Remote & Growth

ITinspired; Baton Rouge (LA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Mileage reimbursement

Health/Gym Membership reimbursement

Company Paid Time Off

Company Wellness Program

Company paid Health insurance

Company paid Dental insurance

Company paid Vision insurance

401k with 6% matching

Quarterly Bonus Structure

Employee of the Quarter program

Casual Friday Dress Code

Remote work opportunities

Job summary

A technology support company in Baton Rouge is looking for a full-time Service Specialist to handle client calls, log issues, and provide troubleshooting support. Applicants should have at least a high school diploma, effective communication skills, and intermediate experience in hardware/software support. The position offers company-paid benefits, reimbursement for travel expenses, and a positive working environment with remote work opportunities.

Qualifications

• Effective communication with clients and co-workers.
• Self-managed, self-motivated, and positive attitude.
• Maintain a tidy working environment.

Responsibilities

• Field incoming calls and log tickets.
• Resolve initial issues via phone.
• Provide support and oversight for Service Specialists.

Skills

Intermediate level hardware and software troubleshooting

Documentation and Ticket Management

Basic level user account management

Desktop and Server Administration

Communication

Education

High School Diploma

2 or 4-year degree preferred

Technical training

Tools

Microsoft Windows 10

MacOS

Microsoft Server 2012-2019

Office 365

Google Workspace

Job description

A technology support company in Baton Rouge is looking for a full-time Service Specialist to handle client calls, log issues, and provide troubleshooting support. Applicants should have at least a high school diploma, effective communication skills, and intermediate experience in hardware/software support. The position offers company-paid benefits, reimbursement for travel expenses, and a positive working environment with remote work opportunities.