MSP Level 2 Technician - Remote & Onsite IT Support

TeamLogic IT, Winter Park, FL; Winter Park (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid time off and holidays

Professional development reimbursement

Opportunities for career advancement

Job summary

A dynamic IT services company in Winter Park is seeking an experienced Managed IT Services Level 2 Technician to deliver exceptional technical support. The ideal candidate will have a strong IT background, excellent communication skills, and experience with networking and security management. This full-time role offers a collaborative environment, competitive salary, and opportunities for professional growth along with flexible work options.

Qualifications

• 1-2 years experience in an MSP or similar IT role, 3-5 years preferred.
• Strong knowledge of IT systems and troubleshooting methods.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical support and troubleshooting for clients.
• Manage client networks, including routers and switches.
• Implement security solutions and conduct audits.

Skills

Technical Support

Customer Service

Networking Protocols

Problem-Solving

Communication skills

Time management

Education

Degree in IT or Computer Science

Certifications (CompTIA A+, Network+, Microsoft Certified)

Tools

Windows and Mac OS

VMware

RMM tools like NinjaRMM

Network Monitoring tools (SolarWinds)

Job description

A dynamic IT services company in Winter Park is seeking an experienced Managed IT Services Level 2 Technician to deliver exceptional technical support. The ideal candidate will have a strong IT background, excellent communication skills, and experience with networking and security management. This full-time role offers a collaborative environment, competitive salary, and opportunities for professional growth along with flexible work options.