Tier 1 MSP Support Technician — Remote

Strategic Technology Solutions, LLC; Torrance (CA); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Strategic Technology Solutions, LLC is seeking a Service Desk Specialist to deliver high-quality support across client environments in a managed services setting. The role focuses on client satisfaction, efficient ticket handling, and collaboration with service desks, NOC, and vendors.

The position supports remote operations with standard MSP responsibilities, on-call duties, and ongoing documentation practices to improve service delivery. Requires 4+ years in IT and relevant certifications.

Qualifications

• Minimum 4+ years in IT fields with MSP experience.
• Experience with Hyper-V/ VMware, VDI, servers and storage.
• Active Microsoft certifications (Azure/Intune/Entra ID or 365).
• Experience with Entra ID, Intune, Office 365, Azure, SharePoint and Teams.
• Ability to work 9-6pm PST and handle on-call duties.
• No outside employment during employment term.
• Strong focus on client satisfaction and service quality.

Responsibilities

• Provide remote and/or on-site support with high professionalism.
• Act as a resource for the department's reactive tickets queue.
• Understand client requests, assess severity, and escalate when needed.
• Maintain detailed notes and meet ticket SLA requirements.
• Utilize ticketing system to resolve tickets and track time.
• Coordinate with vendors to resolve issues and provide guidance.
• Create and update client documentation in the management system.
• Participate in On-Call rotation as a technical resource.

Skills

Time management

Verbal communication

Written communication

Problem solving

Independent work

Multi-tasking

Attention to detail

Adaptability

On-call readiness

Education

Associate degree in computer science

Bachelor’s degree in information science

Tools

Autotask PSA

Datto RMM

BrightGauge

Hudu

iManage

NetDocuments

Job description

Strategic Technology Solutions, LLC is seeking a Service Desk Specialist to deliver high-quality support across client environments in a managed services setting. The role focuses on client satisfaction, efficient ticket handling, and collaboration with service desks, NOC, and vendors.

The position supports remote operations with standard MSP responsibilities, on-call duties, and ongoing documentation practices to improve service delivery. Requires 4+ years in IT and relevant certifications.