MSP IT Support Specialist: Client-Facing & On-Call

Resultant; Indianapolis (IN); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Unlimited vacation

401k contributions

Development opportunities

Great benefits package

Job summary

Resultant is seeking a Technical Services Specialist in Indianapolis to provide high-quality IT support to clients in a fast-paced environment. You will prepare hardware, assist with deployments, and maintain accurate documentation while collaborating across teams to resolve issues promptly.

The role requires 1–3 years in desktop support or MSP settings, excellent communication skills, and a proactive approach. On-call rotation and after-hours support may be required.

Qualifications

• Experience in delivering end-user IT support to clients.
• Ability to explain technical issues to non-technical audiences.
• Willingness to participate in on-call rotations and after-hours support.
• 1–3 years in a Desktop Support or MSP environment.

Responsibilities

• Provide excellent client support, exceeding typical service expectations.
• Prepare desktops, laptops and miscellaneous hardware for customers.
• Keep customer documentation up-to-date and accurate.
• Deliver assigned operational and project commitments with the Customer Team Lead.
• Perform customer maintenance activities on behalf of the customer team.
• Monitor alerts with the live helpdesk and respond appropriately.
• Collaborate with cross-functional teams to meet client needs.
• Organize, prioritize, plan and deliver work in a timely manner.

Skills

Customer service

Communication

On-call support

Desktop support

MSP experience

Team collaboration

Problem solving

Tools

Office 365

SharePoint

QuickBooks

Job description

Resultant is seeking a Technical Services Specialist in Indianapolis to provide high-quality IT support to clients in a fast-paced environment. You will prepare hardware, assist with deployments, and maintain accurate documentation while collaborating across teams to resolve issues promptly.

The role requires 1–3 years in desktop support or MSP settings, excellent communication skills, and a proactive approach. On-call rotation and after-hours support may be required.