Technical Support Specialist

Level 10 Solutions; Jacksonville (FL); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Overtime pay

Job summary

A technology solutions provider is seeking a skilled Technical Support Specialist in Jacksonville, FL. The role involves providing comprehensive end-user support, managing system alerts, and engaging in network monitoring. Ideal candidates possess Microsoft certifications and have 2-3 years of experience in a managed service provider environment. Offering a competitive hourly rate and full-time hours with on-call rotation.

Qualifications

• Minimum 2-3 years’ experience at an MSP required.
• Ability to travel to client sites as needed.
• Self-motivated with minimal supervision required.

Responsibilities

• Manage incoming calls and user requests.
• Provide remote and on-premises support.
• Deliver workstation support including installation and troubleshooting.

Skills

Customer service skills

Problem-solving skills

Technical knowledge

Communication skills

Analytical thinking

Education

Microsoft fundamental certification

Microsoft intermediate certification

Tools

PSA system

Microsoft 365

Job description

Overview

Level 10 Solutions is seeking a skilled and motivated Technical Support Specialist to join our growing team. This role is essential in delivering comprehensive end-user and workstation support, including installation, maintenance, and troubleshooting of hardware and software. You’ll also engage in network monitoring, security analysis, and a variety of IT tasks that ensure the stability and security of our clients' systems.

Responsibilities

• Manage incoming calls, system alerts, and user requests, ensuring prompt logging and resolution using our PSA system.
• Provide both remote and on-premises support to clients with a focus on timely issue resolution.
• Deliver end-user and workstation support, including installation, maintenance, and troubleshooting.
• Perform account management tasks such as password resets and security group modifications.
• Participate in network monitoring and proactively address security threats.
• Deploy security products and solutions under supervision.
• Coordinate with vendors for technology support and equipment repairs.
• Stay current with operating systems, network infrastructure, and security best practices.
• Assist in training and onboarding new staff.
• Participate in on-call rotation as assigned.

Required Microsoft Certifications

An ideal candidate must have at least one fundamentals certification and at least one intermediate certification (MS-900 and SC-900 preferred). An exceptional candidate would have the fundamentals prerequisites along with the MD-102 and/or MS-102 certification, proving their expertise in administrator capabilities within the Microsoft 365 ecosystem.

• SC-900: Security, Compliance, and Identity Fundamentals
• MS-102: Administrator Associate

Job Requirements

• Minimum two (2) to three (3) years’ experience at an MSP required.
• Ability to travel to client sites as needed.
• Strong customer service and problem-solving skills.
• Ability to work in-office daily.
• Self-motivated with minimal supervision required.
• Technologically savvy with a detail-oriented mindset.
• Excellent collaboration and communication skills.
• Analytical thinker with a passion for troubleshooting.
• Adaptable to new technologies and evolving processes.

Compensation Package

• Hourly Rate: $25-$30/Hour (determined by experience)
• Overtime Pay
• 401(k)
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule

• Full-Time (Expected hours: 40/week)
• 8-hour shift
• Monday to Friday
• On-call rotation

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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