Hybrid IT Technician — Onsite & Remote Support

Bmore Technology; Maryland; Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Hybrid schedule

401(k) with company match

Bonuses

Paid time off

Paid holidays

Job summary

Bmore Technology in Maryland is seeking a Systems Technician to join our service team. You will resolve hardware, software, and network issues onsite and remotely, supporting servers, workstations, printers, and more in a variety of real-world environments.

We value strong troubleshooting, clear communication, and a client‑focused approach. A bachelor’s in IT or certifications can substitute for degree; bilingual skills are a plus on our team.

Qualifications

• Bachelor's degree in IT or related field with 1–2 years hands-on experience or multiple industry certifications.
• MSP or IT consulting experience across varied client environments.
• Strong troubleshooting and customer communication skills.

Responsibilities

• Be the front line of the service team, resolving hardware, software, and network issues onsite and remotely.
• Support diverse environments including servers, workstations, printers, firewalls, and more.
• Maintain WAN/LAN connectivity, routers, switches, and remote access solutions.
• Communicate clearly with clients from first call to resolution.
• Document work in ConnectWise and help raise service quality.

Skills

Troubleshooting

Communication

Organization

Customer service

Education

Bachelor's degree in IT

Industry certifications

Tools

ConnectWise

Job description

Bmore Technology in Maryland is seeking a Systems Technician to join our service team. You will resolve hardware, software, and network issues onsite and remotely, supporting servers, workstations, printers, and more in a variety of real-world environments.

We value strong troubleshooting, clear communication, and a client‑focused approach. A bachelor’s in IT or certifications can substitute for degree; bilingual skills are a plus on our team.