Field IT Technician I — Onsite & Remote Support

DAS Health; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Company-Paid Life Insurance

Company-Paid Disability Insurance

Employee Assistance Program (EAP)

Professional Development Opportunities

Career Growth Opportunities

Collaborative team culture

Impact in healthcare

Job summary

DAS Health is seeking a Field Services Technician I to provide proactive onsite and remote support for client IT environments, including networks, servers, cloud, and Microsoft 365. You will troubleshoot issues, document incidents, and ensure reliable service delivery.

Based onsite in Fulton, Maryland with travel to client sites and after-hours on-call as needed, you will join a MSP-focused team and grow your skills through a short training period.

Qualifications

• High school diploma or GED.
• 1–3 years of experience in field services or IT support.
• Basic knowledge of networking concepts and client technologies (firewalls, routers, switches, Wi‑Fi).
• Basic proficiency with Windows Server and cloud-based server environments (Azure, AWS, Windows Virtual Desktop).
• Working knowledge of Microsoft 365 email and Office applications.
• Working knowledge of Windows, macOS, and Linux.
• Effective troubleshooting and problem‑solving skills.
• Strong written and verbal communication skills, including the ability to explain technical information to non‑technical users.
• Ability to travel to client sites and work after hours, nights, or weekends as needed.

Responsibilities

• Manage assigned service tickets through resolution and meet service‑level expectations.
• Keep clients informed of service request developments and explain technical information clearly to non-technical users.
• Install, configure, troubleshoot, and provide foundational support for client networks, Windows servers, cloud environments, operating systems, applications, endpoints, and managed services tools.
• Maintain accurate ticket, asset, configuration, and knowledge documentation, including IT Glue updates.
• Follow change management, maintenance, configuration management, and system upgrade procedures.
• Support client onboarding, technology implementations, third-party vendors, and vendor applications.
• Travel to client sites to complete assessments, inventories, discovery, installations, and endpoint delivery and setup.
• Monitor and troubleshoot backup and maintenance tickets, identify recurring issues, and help improve systems and processes to restore service quickly.
• Assist the Service Desk with call queues and service tickets as needed.

Skills

Networking concepts

Windows Server

Cloud environments

Microsoft 365/Office

Operating systems knowledge

Troubleshooting

Communication skills

Travel readiness

Education

High school diploma or GED

Associate or bachelor's degree in IT-related field

Tools

CompTIA A+

CompTIA Network+

Job description

DAS Health is seeking a Field Services Technician I to provide proactive onsite and remote support for client IT environments, including networks, servers, cloud, and Microsoft 365. You will troubleshoot issues, document incidents, and ensure reliable service delivery.

Based onsite in Fulton, Maryland with travel to client sites and after-hours on-call as needed, you will join a MSP-focused team and grow your skills through a short training period.