MSP IT Support Technician 2 — Onsite & Client-Focused

Dresner Group; Columbia (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company-supplied lunches every other week

Opportunities for skill development

Job summary

Dresner Group, based in Columbia, MD, is seeking a Full-Time Client Support Technician 2 to join our team. In this role, you will provide IT support and solutions to our clients, occasionally working onsite.

The ideal candidate thrives in a team environment, has strong communication skills, and is proficient in various IT systems and technologies. A Bachelor’s degree in information technology or equivalent experience is expected.

Enjoy perks like company-supplied lunches and opportunities to learn from talented staff.

Qualifications

• Hands-on working experience in IT.
• Flexibility to work non-business hours when needed.
• Industry certifications or a strong desire to obtain them.

Responsibilities

• Provide IT support & the occasional miracle to our clients.
• Utilize the latest tools while resolving issues.
• Interact with clients in a professional and friendly manner.

Skills

Problem-solving

Attention to detail

Communication skills

Experience with Active Directory

Knowledge of TCP/IP, DNS, and DHCP

Education

Bachelor’s degree in information technology

Tools

Firewall management

Anti-virus software

Microsoft servers and operating systems

Job description

Dresner Group, based in Columbia, MD, is seeking a Full-Time Client Support Technician 2 to join our team. In this role, you will provide IT support and solutions to our clients, occasionally working onsite.

The ideal candidate thrives in a team environment, has strong communication skills, and is proficient in various IT systems and technologies. A Bachelor’s degree in information technology or equivalent experience is expected.

Enjoy perks like company-supplied lunches and opportunities to learn from talented staff.