Systems Technician — Be the Person Clients Are Glad They Called

Bmore Technology; White Marsh (MD); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid schedule

401(k) with company matching

Medical, dental, and vision coverage

Bonuses

Job summary

Bmore Technology in White Marsh, MD is seeking a Systems Technician to join our service team, helping clients daily with hardware, software, and network issues both onsite and remotely. You’ll work across diverse environments and collaborate with a team that values growth and learning.

The role offers a hybrid schedule in our White Marsh office, with the option for remote work, a 401(k) with company matching, health coverage, and quarterly bonuses tied to profitability.

Qualifications

• Bachelor’s degree in IT or related field or equivalent industry certifications.
• 1–2 years hands-on IT support experience or multiple certifications.
• Strong troubleshooting and problem-solving abilities; able to explain tech in plain English.
• Spanish-speaking candidates encouraged.

Responsibilities

• Resolve hardware, software, and network issues onsite and remotely.
• Support WAN/LAN connectivity, routers, switches, and remote access.
• Document work in ConnectWise and maintain service quality.
• Communicate clearly with clients from first call to resolution.

Skills

Troubleshooting

Customer service

Communication skills

Organizational skills

Self-motivation

Education

Bachelor’s degree in IT or related field

Industry certifications (e.g., CompTIA, Microsoft)

Tools

ConnectWise

Job description

Description

Ready to Bmore? If you love solving technology problems and working with people, we’d love to meet you. Bmore Technology is looking for a Systems Technician to join our service team in White Marsh — someone who enjoys variety, learns fast, and takes pride in making a client’s day better. This is a great place to take your career to the next level, with real room to grow.

Who We Are

Founded in 2004, Bmore Technology is a managed IT services provider supporting businesses across the Baltimore region and the Myrtle Beach and Charleston areas of South Carolina. Our mission is simple: help businesses be more, with technology that solves problems and makes an impact. We’ve built our culture on learning, ambition, vision, and integrity — we invest in each other, and we’re invested in our clients.

We want the best of the best — people who come here to learn, grow, and expand their careers. And if that growth one day leads you to something even better for you and your family, we’ll be the first to cheer you on.

What You’ll Do

• Be the front line of our service team — resolving hardware, software, and network issues for clients onsite and remotely
• Work across real-world environments — servers, workstations, printers, firewalls, and more — where no two days look the same
• Support WAN/LAN connectivity, routers, switches, and remote access solutions
• Keep clients in the loop with clear, friendly communication from first call to resolution
• Document your work in ConnectWise and help us keep raising the bar on service

Pay & Benefits

• Salary of $45,000 – $60,000 per year, based on skills and experience
• Medical, dental, and vision coverage for full-time employees, plus telemedicine access and a Health Savings Account option
• Hybrid schedule — our White Marsh office with work-from-home flexibility
• 401(k) retirement plan with company matching
• Quarterly bonuses based on company profitability, plus additional end-of-year bonus opportunities
• Paid time off and paid holidays

Requirements

• Previous MSP or IT consulting experience — you’ll support many different clients with very different environments, and thriving in that variety is a skill of its own
• A knack for troubleshooting and a genuine interest in technology
• Strong communication and customer service skills — you can explain tech in plain English
• Organization, attention to detail, and self-motivation
• A bachelor’s degree in IT or a related field plus 1–2 years of hands-on experience — or multiple industry certifications in place of the degree
• Microsoft or CompTIA certification is a plus — and if you don’t have one yet, we’ll support you in earning it within your first six months
• ¿Hablas español? Spanish-speaking candidates are encouraged to apply — many of our construction clients speak Spanish, and bilingual skills are a real asset on our team