MSP Systems Administrator - Level 2 Support Pro

Meriplex; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Meriplex is seeking a Systems Administrator to join the Technical Assistance Center as a Level 2 responder in Charlotte. You will help resolve end-user issues in the TAC ticketing system and report to a Manager, Managed Services.

The role covers AD/Office 365, network, VPN, VMware and SAN tasks with a focus on customer service and SOP compliance. You will troubleshoot Azure subscriptions, manage Exchange servers, and support backups, security groups, and wireless environments.

Qualifications

• Proficient in Microsoft 365 administration and end-user support.
• Strong command-line proficiency and scripting basics.
• Ability to triage complex IT issues across networks, servers, and identity.
• Experience with Azure subscription management.
• Excellent verbal and written communication.

Responsibilities

• Provide Level 2 end-user support within the TAC ticketing system.
• Administer Active Directory and Office365 user accounts.
• Deliver network and VPN access support.
• Provide GPO support and VMware assistance.
• Maintain servers, security groups, and SAN connectivity.
• Perform basic firewall administration and MFA support.
• Manage Exchange servers and wireless environments.
• Support backup/replication and storage devices.
• Install technical equipment at customer sites.
• Document work and follow SOPs for consistent service.
• Troubleshoot Azure subscriptions and basic Azure concepts.

Skills

Microsoft 365

Command line

Technical triage

TCP/IP

Communication

Ticketing system

Azure

VMware

Security groups

RMM tools

Education

Network+ certification

Server+ certification

VMware certification

Microsoft 365 certification

Tools

RMM tools

Ticketing system

Azure

SAN storage

VMware

Job description

Meriplex is seeking a Systems Administrator to join the Technical Assistance Center as a Level 2 responder in Charlotte. You will help resolve end-user issues in the TAC ticketing system and report to a Manager, Managed Services.

The role covers AD/Office 365, network, VPN, VMware and SAN tasks with a focus on customer service and SOP compliance. You will troubleshoot Azure subscriptions, manage Exchange servers, and support backups, security groups, and wireless environments.