Systems Administrator

Meriplex Communications LTD; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Meriplex Communications LTD seeks a Systems Administrator to join the Technical Assistance Center in Charlotte. You will handle Level 2 end-user issues, deliver expert guidance, and follow SOPs to resolve requests, with focus on AD/Office 365, VMware, SAN, and firewall tasks.

Responsibilities include administering AD and GPOs, managing Exchange servers, VPN access, Azure subscriptions, and backup solutions, while maintaining superior customer service and clear communication with internal IT

Qualifications

• Proven experience with Active Directory and Office 365.
• Experience configuring and troubleshooting VPN access and Azure subscriptions.
• VMware and SAN storage administration experience.
• Knowledge of firewall administration and MFA concepts.
• Strong written and verbal communication with customers and internal teams.

Responsibilities

• Provide advanced Active Directory and Office365 user account support.
• Deliver network and end-user VPN access support.
• Provide advanced level Active Directory GPO support.
• Offer second level VMware support.
• Administer server maintenance, security groups, and SAN connectivity.
• Perform basic firewall administration.
• Supply multifaceted authentication (MFA) support.
• Ability to troubleshoot and create Azure subscriptions.
• Administer spam solution products.
• Support MS Exchange servers.
• Manage wireless environment.
• Manage backup and replication solutions and storage devices.
• Perform technical equipment installations at customer sites.

Skills

Active Directory

Office 365

Network troubleshooting

VPN support

VMware

SAN storage

Firewall administration

Azure basics

Excellent customer service

Written and verbal communication

Education

Network+ certification

Server+ certification

Tools

RMM tools

Ticketing system

PowerShell

Exchange Server

Job description

The Systems Administrator acts as the second tier of support for Meriplex’s Technical Assistance Center (TAC) and reports to a Manager, Managed Services. This role works within the TAC’s ticketing system to resolve Level 2 end user issues. The Systems Administrator must deliver exemplary customer service and technical advice while following all SOPs to complete customer requests. The person in this position is responsible for an array of mid-level issues ranging from basic firewall administration to troubleshooting Azure subscriptions.

Key Responsibilities:

• Provide advanced Active Directory and Office365 user account support.
• Deliver network and end-user VPN access support.
• Provide advanced level Active Directory GPO support.
• Offer second level VMware support.
• Administer server maintenance, security groups, and SAN connectivity.
• Perform basic firewall administration.
• Supply multifaceted authentication (MFA) support.
• Ability to troubleshoot and create Azure subscriptions.
• Administer spam solution products.
• Support MS Exchange servers.
• Manage wireless environment.
• Manage backup and replication solutions and storage devices.
• Perform technical equipment installations at customer sites.

Knowledge, Skills, and Abilities:

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Advanced TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
• Basic Switching/Routing/Wireless/Firewall knowledge.
• Basic understanding of Azure.
• Basic understanding of how SAN functions.

Preferred Education, Experience, and Certifications:

• Prior MSP proactive support experience is highly encouraged.
• Network+ certification.
• Server+ certification.