IT Helpdesk Analyst (Level 1) — Grow Your MSP Career

Meriplex-Communication

Camarillo (CA)

On-site

USD 29,000 - 36,000

Full time

32 hours ago

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Job summary

Meriplex Communications is seeking a Systems Analyst to join the Technical Assistance Center. You will resolve Level 1 end-user issues, follow SOPs, and deliver a consistently positive support experience within an MSP setting.

The role offers 24/7 TAC coverage with day and after-hours shifts, Monday-Sunday, and rare travel. You will handle desktops, AD, Microsoft 365/Azure, and basic network tasks while growing your technical exposure.

Qualifications

Experience in MSP or service desk environments is preferred.
Certifications such as A+, Network+, Server+ are desired.
Basic Microsoft 365 or Azure certifications are a plus.

Responsibilities

Be the first point of contact for end users, delivering friendly, professional, and timely support.
Troubleshoot common desktop, OS, email, printing, and connectivity issues.
Support customer-specific applications using documented procedures.
Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets).
Navigate Active Directory to manage user accounts and groups.
Provide basic Microsoft 365 and Azure support.
Perform first-level triage for virtual server and system issues.
Accurately document work and manage tickets using established workflows.
Follow SOPs while knowing when to elevate issues appropriately.
Build trust with end users by setting clear expectations and following through.