Onsite IT Support Analyst – MSP (Tier 1)

Meriplex; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Meriplex in Charlotte is seeking a Systems Analyst to be the first voice for clients, resolving Level 1 issues and guiding users through desktop, account management, and basic networking tasks in a fast-paced MSP environment.

You will follow SOPs, escalate when needed, document work in the ticketing system, and grow your technical exposure while delivering friendly, effective support onsite to a dedicated client.

Qualifications

• Experience delivering frontline IT support per SOPs.
• Ability to resolve common desktop, email, printing, and connectivity issues.
• Strong written and verbal communication, especially to non-technical users.

Responsibilities

• Be the first point of contact for end users, delivering friendly, professional, and timely support.
• Troubleshoot common desktop, OS, email, printing, and connectivity issues.
• Support customer-specific applications using documented procedures.
• Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets).
• Navigate Active Directory to create, modify, and disable user accounts and groups.
• Provide basic Microsoft 365 and Azure support.
• Perform first-level triage for virtual server and system issues.
• Accurately document work and manage tickets using established workflows.
• Follow SOPs while knowing when to elevate issues appropriately.
• Build trust with end users by setting clear expectations and following through.

Skills

Customer service mindset

Microsoft 365

Active Directory

Networking basics (TCP/IP)

Command line / OS troubleshooting

Effective communication

Ticketing / incident management

Team-oriented

Tools

Azure

Windows OS

Ticketing system

Job description

Meriplex in Charlotte is seeking a Systems Analyst to be the first voice for clients, resolving Level 1 issues and guiding users through desktop, account management, and basic networking tasks in a fast-paced MSP environment.

You will follow SOPs, escalate when needed, document work in the ticketing system, and grow your technical exposure while delivering friendly, effective support onsite to a dedicated client.