Systems Administrator

Meriplex; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Meriplex is seeking a Systems Administrator to join the Technical Assistance Center as a Level 2 responder in Charlotte. You will help resolve end-user issues in the TAC ticketing system and report to a Manager, Managed Services.

The role covers AD/Office 365, network, VPN, VMware and SAN tasks with a focus on customer service and SOP compliance. You will troubleshoot Azure subscriptions, manage Exchange servers, and support backups, security groups, and wireless environments.

Qualifications

• Proficient in Microsoft 365 administration and end-user support.
• Strong command-line proficiency and scripting basics.
• Ability to triage complex IT issues across networks, servers, and identity.
• Experience with Azure subscription management.
• Excellent verbal and written communication.

Responsibilities

• Provide Level 2 end-user support within the TAC ticketing system.
• Administer Active Directory and Office365 user accounts.
• Deliver network and VPN access support.
• Provide GPO support and VMware assistance.
• Maintain servers, security groups, and SAN connectivity.
• Perform basic firewall administration and MFA support.
• Manage Exchange servers and wireless environments.
• Support backup/replication and storage devices.
• Install technical equipment at customer sites.
• Document work and follow SOPs for consistent service.
• Troubleshoot Azure subscriptions and basic Azure concepts.

Skills

Microsoft 365

Command line

Technical triage

TCP/IP

Communication

Ticketing system

Azure

VMware

Security groups

RMM tools

Education

Network+ certification

Server+ certification

VMware certification

Microsoft 365 certification

Tools

RMM tools

Ticketing system

Azure

SAN storage

VMware

Job description

The Systems Administrator acts as the second tier of support for Meriplex’s Technical Assistance Center (TAC) and reports to a Manager, Managed Services. This role works within the TAC’s ticketing system to resolve Level 2 end user issues. The Systems Administrator must deliver exemplary customer service and technical advice while following all SOPs to complete customer requests. The person in this position is responsible for an array of mid-level issues ranging from basic firewall administration to troubleshooting Azure subscriptions.

Key Responsibilities:

• Provide advanced Active Directory and Office365 user account support.
• Deliver network and end-user VPN access support.
• Provide advanced level Active Directory GPO support.
• Offer second level VMware support.
• Administer server maintenance, security groups, and SAN connectivity.
• Perform basic firewall administration.
• Supply multifaceted authentication (MFA) support.
• Ability to troubleshoot and create Azure subscriptions.
• Administer spam solution products.
• Support MS Exchange servers.
• Manage wireless environment.
• Manage backup and replication solutions and storage devices.
• Perform technical equipment installations at customer sites.

Knowledge, Skills, and Abilities:

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Advanced TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
• Basic Switching/Routing/Wireless/Firewall knowledge.
• Basic understanding of Azure.
• Basic understanding of how SAN functions.

Preferred Education, Experience, and Certifications:

• Prior MSP proactive support experience is highly encouraged.
• Network+ certification.
• Server+ certification.
• VMware certification.
• Microsoft 365 certification.
• Superior reading, writing, and communication skills.
• Intermediate knowledge of network concepts, devices, and best practices.

Equal Opportunity Employer
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