Systems Administrator: MSP-Grade IT & Cloud Ops

Meriplex; Lake Oswego (OR); On-site; USD 71,635,000 - 88,828,000; Full time

Job summary

Meriplex is seeking a Systems Administrator to join the Technical Assistance Center as the second tier of support. You will handle Level 2 end user issues within the TAC ticketing system, delivering expert guidance while following SOPs.

Responsibilities include AD/Office365 support, VPN access, GPOs, VMware, and Azure workflows, plus server and SAN tasks. You will communicate complex technical details clearly and build lasting customer relationships through exemplary service.

Qualifications

• Prior MSP proactive support experience is highly encouraged.
• Network+ certification.
• Server+ certification.
• VMware certification.
• Azure certification.
• Microsoft 365 certification.
• Superior reading, writing, and communication skills.
• Intermediate knowledge of network concepts, devices, and best practices.

Responsibilities

• Provide advanced Active Directory and Office365 user account support.
• Deliver network and end-user VPN access support.
• Provide advanced level Active Directory GPO support.
• Offer second level VMware support.
• Administer server maintenance, security groups, and SAN connectivity.
• Perform basic firewall administration.
• Supply multifaceted authentication (MFA) support.
• Ability to troubleshoot and create Azure subscriptions.
• Administer spam solution products.
• Support MS Exchange servers.
• Manage wireless environment.
• Manage backup and replication solutions and storage devices.
• Perform technical equipment installations at customer sites.

Skills

Microsoft 365

Command line

Triage methodologies

TCP/IP

Communication

Customer service

Teamwork

Ticketing processes

RMM tools

Education

Network+ certification

Server+ certification

VMware certification

Azure certification

Microsoft 365 certification

Tools

VMware

RMM tools

Microsoft 365

Azure

MS Exchange

Job description

Meriplex is seeking a Systems Administrator to join the Technical Assistance Center as the second tier of support. You will handle Level 2 end user issues within the TAC ticketing system, delivering expert guidance while following SOPs.

Responsibilities include AD/Office365 support, VPN access, GPOs, VMware, and Azure workflows, plus server and SAN tasks. You will communicate complex technical details clearly and build lasting customer relationships through exemplary service.