MSP Program Lead — Onsite Operations & Strategy

Pinnacle Group, Inc.; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Pinnacle Group, Inc. in Cincinnati, OH, is seeking an MSP Program Lead to direct day-to-day operations and strategic initiatives for our onsite managed services program.

You will oversee requisitions, supplier performance, reporting, escalations, and deliverables, while guiding a capable team in a fast-paced environment. The ideal candidate moves between hands-on operations and broader program initiatives, maintaining high service quality and strong stakeholder communication.

Qualifications

• Experience supporting or leading an MSP, contingent workforce, staffing, or workforce management program.
• Ability to lead team operations, balance workloads, manage escalations, and maintain service quality in a high-volume environment.
• Strong understanding of requisition management, candidate workflows, onboarding, supplier management, and related workforce processes.
• Experience using VMS, ATS, workforce management, or similar systems, with strong attention to data accuracy, reporting, and auditing.
• Balance recurring daily operational responsibilities with implementation activities, special projects, and strategic program initiatives.

Responsibilities

• Lead day-to-day MSP program operations, providing guidance, support, and operational oversight to assigned team members while ensuring consistent service delivery.
• Plan and prioritize program activities and allocate resources effectively across requisitions, projects, and strategic initiatives to meet business needs.
• Monitor program performance, requisition aging, workload distribution, and key operational metrics, identifying gaps and implementing corrective actions as needed.
• Conduct weekly requisition reviews with program specialists, with particular focus on aging requisitions, on-hold requests, open requirements exceeding established timelines, and other areas requiring action.
• Serve as the first point of escalation for operational issues, partnering with stakeholders, suppliers, and internal teams to drive timely and effective resolution.
• Support program governance, budget management, supplier performance reviews, program communications, and ongoing process improvement initiatives.
• Ensure program deliverables are completed on time, within budget, and in accordance with established quality, compliance, and service expectations.
• Oversee onboarding and training of new team members and lead key performance management activities, including mid-year and year-end review processes.
• Manage requisition volume across the team and perform hands‑on operational activities, including resume review, interview coordination, onboarding, stakeholder communication, supplier communication, and data management.
• Maintain accurate information across internal and client systems by reviewing, entering, updating, reconciling, and auditing program data and producing actionable operational reporting.

Skills

MSP operations

team leadership

requisition management

data reporting

stakeholder communication

budget management

Tools

VMS

ATS

workforce management systems

Job description

Pinnacle Group, Inc. in Cincinnati, OH, is seeking an MSP Program Lead to direct day-to-day operations and strategic initiatives for our onsite managed services program.

You will oversee requisitions, supplier performance, reporting, escalations, and deliverables, while guiding a capable team in a fast-paced environment. The ideal candidate moves between hands-on operations and broader program initiatives, maintaining high service quality and strong stakeholder communication.