MSP Program Director: Strategic Workforce & Ops Leader

Pinnacle Group, Inc.; Pennsylvania; On-site; USD 140,000 - 190,000; Full time

Job summary

Pinnacle Group is seeking a senior leader to drive the strategy and end-to-end delivery of a complex enterprise MSP program spanning multiple business units, suppliers, and stakeholder groups. You will oversee governance, performance, and financial controls to ensure service delivery.

You will build relationships with executives across Procurement, Finance, HR, Talent Acquisition, and business leadership, directing workforce planning and supplier management to optimize cost and outcomes.

Qualifications

• 7–10+ years of MSP/contingent workforce experience.
• Experience leading a large-scale enterprise MSP or CW program.
• Experience with Staff Augmentation and SOW models, governance, and financials.
• Strong understanding of contingent workforce strategy and program governance.
• Experience with VMS platforms and executive-level presentations.
• Bachelor’s degree preferred; advanced analytics or automation experience a plus.

Responsibilities

• Lead the strategy and end-to-end delivery of a complex MSP program across multiple units and suppliers.
• Oversee governance, supplier performance, and financial controls within staff augmentation and SOW engagements.
• Build relationships with executive and operational stakeholders across Procurement, Finance, HR, TA, and business leadership.
• Direct workforce planning, supplier management, PO administration, invoicing, and cost allocation.
• Establish and lead program governance, steering committees, and performance reporting.
• Evaluate workflows for funding, approvals, POs, and invoice reconciliation.
• Utilize workforce data and market intelligence to identify cost optimization opportunities.
• Drive achievement of SLAs/KPIs with strong risk, governance, and documentation controls.
• Lead program transformation initiatives including VMS optimization and automation.
• Provide mentorship to PM, Operations, Supplier Management, Contracts, and Analytics teams.

Skills

MSP leadership

Staff augmentation

SOW management

Vendor management

Financial acumen

Analytical skills

Executive communication

Education

Bachelor's degree preferred

Tools

SAP Fieldglass

Beeline

Job description

Pinnacle Group is seeking a senior leader to drive the strategy and end-to-end delivery of a complex enterprise MSP program spanning multiple business units, suppliers, and stakeholder groups. You will oversee governance, performance, and financial controls to ensure service delivery.

You will build relationships with executives across Procurement, Finance, HR, Talent Acquisition, and business leadership, directing workforce planning and supplier management to optimize cost and outcomes.