MSP Level 2 Technician - Multi-Client IT Support

Allierad LLC; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Career advancement within growing MSP

Professional development training

401(k)

Employee discounts

Bonus based on performance

Job summary

Allierad LLC, a Houston-based MSP, seeks a Level 2 Technician with MSP experience to support multiple client environments across servers, networks, and endpoints. You will manage Microsoft 365, AD, and security tasks while delivering projects like migrations and office deployments.

Ideal candidates have 3+ years MSP IT support, hands-on Autotask PSA, Datto RMM, and IT Glue experience, and strong scripting and documentation skills. On-site role with occasional on-call duties.

Qualifications

• Minimum of 3 years of IT support experience, including MSP experience.
• Hands-on proficiency with Autotask PSA, Datto RMM, and IT Glue
• Advanced Microsoft 365 administration skills
• Solid experience with Windows Server, Active Directory, and Group Policy
• Experience with virtualization and cloud infrastructure
• Working knowledge of networking, including firewalls, VPNs, VLANs, DNS, and DHCP
• Experience with backup and restore operations and endpoint security
• Broad hardware and desktop support experience
• Proficiency in PowerShell scripting for automation and administration
• Familiarity with compliance frameworks such as HIPAA, the FTC Safeguards Rule, NIST, or CIS Controls
• A methodical, analytical approach to troubleshooting and the ability to resolve unfamiliar issues independently
• Excellent documentation skills, with the ability to produce clear, complete ticket notes and technical documentation that other engineers can follow
• Strong communication skills and the ability to explain technical matters clearly to non-technical users

Responsibilities

• Resolve escalated tickets across servers, networking, cloud, and endpoints, identifying and correcting root causes, and escalated to Level 3 with complete handoff documentation when appropriate
• Administer Microsoft 365, Entra ID (Azure AD), Intune, Exchange Online, and on-premises Active Directory and Group Policy
• Configure and troubleshoot firewalls, switches, VPNs, VLANs, and wireless networks
• Maintain Windows Server, virtualized environments, and backup and disaster recovery solutions
• Deliver projects including migrations, server refreshes, new office deployments, and Microsoft 365 tenant builds
• Support security operations, including EDR, patch management, MFA deployments, and email security, and help maintain client environments in alignment with applicable compliance requirements
• Develop and maintain PowerShell scripts to automate administrative and routine tasks
• Manage assigned tickets in Autotask PSA, respond to alerts and deploy scripts through Datto RMM, and maintain client documentation in IT Glue
• Support workstations, laptops, mobile devices, printers, VoIP systems, and line-of-business applications
• Mentor Level 1 technicians and contribute to the continuous improvement of documentation and processes
• Participate in the on-call rotation

Skills

Autotask PSA

Datto RMM

IT Glue

Microsoft 365 administration

Active Directory/Group Policy

PowerShell scripting

Networking fundamentals

Troubleshooting and ticketing

Tools

Autotask PSA

Datto RMM

IT Glue

Job description

Allierad LLC, a Houston-based MSP, seeks a Level 2 Technician with MSP experience to support multiple client environments across servers, networks, and endpoints. You will manage Microsoft 365, AD, and security tasks while delivering projects like migrations and office deployments.

Ideal candidates have 3+ years MSP IT support, hands-on Autotask PSA, Datto RMM, and IT Glue experience, and strong scripting and documentation skills. On-site role with occasional on-call duties.