Level 2 MSP Technician

Allierad LLC; Houston (TX); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Paid time off

Holidays

401(k) match

Career advancement opportunities

Professional development training

Employee discounts

Bonus based on performance

Résumé du poste

Allierad LLC, a Houston-based MSP, seeks a Level 2 Technician with substantial MSP experience to support multiple client environments. The role spans Microsoft 365, Entra ID, AD, and network troubleshooting, plus security and backup tasks.

You will mentor junior staff, document work, and participate in on-call rotations. The ideal candidate has 3+ years in MSP IT support, strong scripting and automation skills, and solid knowledge of Windows Server, virtualization, and security best practices.

Qualifications

• 3+ years IT support, MSP experience with multiple clients.
• Hands-on with Autotask PSA, Datto RMM, IT Glue.
• Advanced Microsoft 365 admin skills.
• Experience with Windows Server, AD, and Group Policy.
• Experience with virtualization and cloud infrastructure.
• Networking knowledge: firewalls, VPNs, VLANs, DNS, DHCP.
• Backup/restore operations and endpoint security experience.
• Strong documentation and communication skills.

Responsabilités

• Resolve escalated tickets across servers, networking, cloud, and endpoints with root-cause analysis.
• Administer Microsoft 365, Entra ID, Intune, Exchange Online, and AD/GP.
• Configure and troubleshoot firewalls, switches, VPNs, VLANs, and wireless.
• Maintain Windows Server, virtualization, and backup/disaster recovery.
• Deliver projects: migrations, server refreshes, office deployments, 365 tenant builds.
• Support security operations: EDR, patch management, MFA, email security.
• Develop PowerShell scripts to automate tasks.
• Manage tickets in Autotask PSA, respond to alerts, deploy scripts in Datto RMM.

Connaissances

MSP experience

PowerShell scripting

Autotask PSA

Datto RMM

IT Glue

Microsoft 365

Active Directory

Group Policy

Networking

HIPAA compliance

Outils

Autotask PSA

Datto RMM

IT Glue

Description du poste

Benefits

• Paid time off + Holidays
• 401(k) match
• Oportunities for career advancement within a growing MSP
• Professional Development Training
• 401(k)
• Employee discounts
• Bonus based on performance

About Us

We are an established Managed Service Provider based in Houston, delivering IT services to organizations in healthcare, construction, tax and accounting, oil and gas, and other industries. Our clients rely on us to maintain secure, stable, and productive technology environments.

Position Overview

We are seeking a well-rounded Level 2 Technician with substantial MSP experience. This role requires the ability to work effectively across a broad range of technologies and client environments, often within the same day, from resolving Microsoft 365 issues and troubleshooting network equipment to performing backup restores and deploying end-user hardware.

This position requires direct experience in a Managed Service Provider environment. Candidates should have a track record of supporting multiple client organizations simultaneously, managing work against service level agreements, and maintaining accurate time and ticket records. Experience limited to internal IT, education, government, or specialized development roles will not meet the requirements of this position.

Key Responsibilities Include but are not limited to

• Resolve escalated tickets across servers, networking, cloud, and endpoints, identifying and correcting root causes, and escalated to Level 3 with complete handoff documentation when appropriate
• Administer Microsoft 365, Entra ID (Azure AD), Intune, Exchange Online, and on-premises Active Directory and Group Policy
• Configure and troubleshoot firewalls, switches, VPNs, VLANs, and wireless networks
• Maintain Windows Server, virtualized environments, and backup and disaster recovery solutions
• Deliver projects including migrations, server refreshes, new office deployments, and Microsoft 365 tenant builds
• Support security operations, including EDR, patch management, MFA deployments, and email security, and help maintain client environments in alignment with applicable compliance requirements
• Develop and maintain PowerShell scripts to automate administrative and routine tasks
• Manage assigned tickets in Autotask PSA, respond to alerts and deploy scripts through Datto RMM, and maintain client documentation in IT Glue
• Support workstations, laptops, mobile devices, printers, VoIP systems, and line-of-business applications
• Mentor Level 1 technicians and contribute to the continuous improvement of documentation and processes
• Participate in the on-call rotation

Qualifications

• Minimum of 3 years of IT support experience, including at least 2 years with a Managed Service Provider supporting multiple client environments. Internal IT, education, or government IT experience is not considered a substitute for MSP experience.
• Demonstrated, hands-on proficiency with Autotask PSA, Datto RMM, and IT Glue
• Advanced Microsoft 365 administration skills
• Solid experience with Windows Server, Active Directory, and Group Policy
• Experience with virtualization and cloud infrastructure
• Working knowledge of networking, including firewalls, VPNs, VLANs, DNS, and DHCP
• Experience with backup and restore operations and endpoint security
• Broad hardware and desktop support experience
• Proficiency in PowerShell scripting for automation and administration
• Familiarity with compliance frameworks such as HIPAA, the FTC Safeguards Rule, NIST, or CIS Controls
• A methodical, analytical approach to troubleshooting and the ability to resolve unfamiliar issues independently
• Excellent documentation skills, with the ability to produce clear, complete ticket notes and technical documentation that other engineers can follow
• Strong communication skills and the ability to explain technical matters clearly to non-technical users

Compensation and Benefits

• Base salary of $60,000–$80,000, commensurate with experience
• Quarterly performance reviews and bonuses based on quality metrics.
• Defined career path to Level 3 with clear skill milestones
• 401(k) with company match
• Paid time off and paid holidays

Physical Requirements

• Ability to lift equipment weighing up to 50 pounds
• Ability to travel to client sites as needed, with reliable transportation