Remote MSP Level 2 IT Support Technician

Vertical Talent Solutions; Dover (NH); Remote; USD 52,000 - 76,000; Full time

Job summary

Vertical Talent Solutions is seeking a Level 2 Helpdesk Technician to provide advanced IT support for multiple client environments from Dover, NH. The role emphasizes ownership of escalated tickets, collaboration with senior engineers, and hands-on troubleshooting across Microsoft 365, AD/Entra ID, networking, and cloud services.

You will work with Windows workstations, servers, and related business applications, while documenting solutions and communicating clearly with clients.

Qualifications

• 2–5+ years of professional IT support experience.

Responsibilities

• Provide Level 2 technical support to clients across multiple IT environments.

Skills

Level 2 support

MSP experience

Microsoft 365 administration

Active Directory

Entra ID

Networking fundamentals

Remote troubleshooting

Customer service

Communication skills

Ticketing / RMM

Tools

RMM

PSA/ticketing

Remote-support platforms

Job description

Vertical Talent Solutions is seeking a Level 2 Helpdesk Technician to provide advanced IT support for multiple client environments from Dover, NH. The role emphasizes ownership of escalated tickets, collaboration with senior engineers, and hands-on troubleshooting across Microsoft 365, AD/Entra ID, networking, and cloud services.

You will work with Windows workstations, servers, and related business applications, while documenting solutions and communicating clearly with clients.