Level 2 IT Technician — Growth & MSP Impact

TEEMA Solutions Group; Duncan (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401K with company match

Company-paid Life Insurance

Employee Assistance Programs

Training and Development Opportunities

Presidents Club Trip for highest-rated employees

Job summary

A leading IT Managed Service Provider in South Carolina is seeking a Level 2 IT Technician to provide technical support and ensure smooth IT operations. The ideal candidate should have at least 3 years of experience in IT support, proficiency in Windows and Linux, and excellent customer service skills. Benefits include medical insurance, 401K with company match, and opportunities for career growth.

Qualifications

• Minimum 3 years of experience in IT support or a similar role.
• Proficiency with Windows and Linux operating systems.
• Experience with virtualization technologies (e.g., VMware, Hyper‑V).
• Strong knowledge of network protocols, firewalls, and security measures.
• Excellent troubleshooting and problem‑solving skills.

Responsibilities

• Provide advanced technical support to clients, resolving complex issues.
• Assist in configuring, monitoring, and optimizing network systems.
• Support virtual environments using Hyper-V and cloud platforms like Azure.
• Maintain detailed documentation of system configurations.
• Provide exceptional customer service to ensure client satisfaction.

Skills

Technical troubleshooting

Customer service

Network management

Documentation

Education

3 years of IT support experience

Proficiency with Windows and Linux

Tools

VMware

Hyper-V

Job description

A leading IT Managed Service Provider in South Carolina is seeking a Level 2 IT Technician to provide technical support and ensure smooth IT operations. The ideal candidate should have at least 3 years of experience in IT support, proficiency in Windows and Linux, and excellent customer service skills. Benefits include medical insurance, 401K with company match, and opportunities for career growth.