MSP Level 2 Technician - Remote-Ready IT Pro

ComForCare Home Care - Charleston, SC; Charleston (SC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Flexible schedule

Performance-based bonuses

Professional development reimbursement

Job summary

ComForCare Home Care - Charleston, SC is looking for a Managed IT Services (MSP) Level 2 Technician to join our IT team. The ideal candidate should possess 3-5 years in IT support, showcasing technical acumen and exceptional customer service skills.

This role involves providing advanced technical support, managing client networks, and implementing security solutions. Candidates will enjoy a competitive salary and various benefits including health insurance and flexible hours.

Qualifications

• Minimum of 3-5 years in an MSP or similar IT support role.
• Strong knowledge of networking protocols, IP addressing, DNS, DHCP, VPNs.
• Excellent verbal and written communication skills.

Responsibilities

• Provide advanced technical support to clients, including installs and configurations.
• Respond to and resolve escalated support tickets promptly.
• Implement and manage security solutions and conduct audits.

Skills

Technical Proficiency

Problem-Solving & Analytical Thinking

Communication & Customer Service

Time Management & Collaboration

Education

Degree in IT, Computer Science, or related field

CompTIA A+, Network+, Microsoft Certified Professional

Tools

Windows and Mac operating systems

Microsoft Office 365

VMware, Hyper-V

RMM tools (e.g., NinjaRMM)

ticketing systems (e.g., Autotask PSA, ServiceNow)

Job description

ComForCare Home Care - Charleston, SC is looking for a Managed IT Services (MSP) Level 2 Technician to join our IT team. The ideal candidate should possess 3-5 years in IT support, showcasing technical acumen and exceptional customer service skills.

This role involves providing advanced technical support, managing client networks, and implementing security solutions. Candidates will enjoy a competitive salary and various benefits including health insurance and flexible hours.