L2 IT Support Technician — MSP Networking & M365

GXA; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading IT services provider in the United States is seeking a Level 2 Technician to provide advanced technical support. You will resolve escalated service requests while ensuring high customer satisfaction. The ideal candidate has 3–5 years of IT support experience, strong troubleshooting skills, and knowledge of Microsoft 365 and LAN/WAN networking. This role demands excellent communication, problem-solving abilities, and commitment to maintaining detailed documentation.

Qualifications

• 3–5 years of IT support experience in an MSP environment.
• Strong knowledge of Microsoft 365, Windows OS, Active Directory, and basic Azure administration.
• Excellent troubleshooting and analytical skills.

Responsibilities

• Troubleshoot and resolve client issues involving workstations, servers, printers, and applications.
• Provide advanced support for Microsoft 365, Windows OS, and core business applications.
• Respond to alerts and notifications, ensuring proactive issue resolution.

Skills

Troubleshooting

Customer service

Collaboration

Documentation

Adaptability

Education

3–5 years of IT support experience in an MSP environment

Tools

Microsoft 365

Windows OS

Active Directory

LAN/WAN networking

VPNs

RMM tools

Job description

A leading IT services provider in the United States is seeking a Level 2 Technician to provide advanced technical support. You will resolve escalated service requests while ensuring high customer satisfaction. The ideal candidate has 3–5 years of IT support experience, strong troubleshooting skills, and knowledge of Microsoft 365 and LAN/WAN networking. This role demands excellent communication, problem-solving abilities, and commitment to maintaining detailed documentation.