Level 2 MSP IT Support Technician – Hybrid

TeamLogic IT; San Ramon (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Professional development support

Job summary

TeamLogic IT in San Ramon seeks a Level 2 IT Support Technician to provide exemplary support for their diverse client base. The role involves troubleshooting, network management, and collaboration within a friendly team environment.

Offering a competitive salary of $70,000 - $90,000, along with comprehensive benefits including health insurance and 401(k), this position is ideal for someone looking to make a significant impact while growing their career.

Qualifications

• 3+ years of hands-on experience working in an MSP in a similar Level 2 support role.
• Proven track record of exceptional client service and relationship management.
• Experience with advanced troubleshooting of various technologies.

Responsibilities

• Troubleshoot and resolve escalated technical issues.
• Manage client networks, servers, and endpoints.
• Provide exceptional support to clients through remote and on-site assistance.

Skills

Network Infrastructure

Server & Systems Administration

Endpoint Management

Cloud Services & Applications

Security & Compliance

Software & Applications Troubleshooting

Customer Service Skills

Problem Solving

Time Management

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Microsoft 365

Windows Server

Remote Desktop Services

PSA/Ticketing systems

Job description

TeamLogic IT in San Ramon seeks a Level 2 IT Support Technician to provide exemplary support for their diverse client base. The role involves troubleshooting, network management, and collaboration within a friendly team environment.

Offering a competitive salary of $70,000 - $90,000, along with comprehensive benefits including health insurance and 401(k), this position is ideal for someone looking to make a significant impact while growing their career.