MSP Level 1 Technician — Remote IT Support & Growth
TeamLogic IT, N. Baltimore, MD
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Benefits offered by this job
Job summary
TeamLogic IT is seeking a diligent Managed IT Services (MSP) Level 1 Technician to join our Baltimore team. You will provide remote and on-site technical support for SMBs, handling hardware/software installation, maintenance, and issue resolution with a focus on customer satisfaction.
This role requires strong communication, problem-solving, and the ability to explain technical concepts to non-technical users.
Qualifications
- Degree in IT or related field.
- Experience in MSP or SMB IT support.
- Proficiency in Windows/macOS, networks, and business apps.
Responsibilities
- Provide remote and on-site technical support to SMB clients.
- Perform routine system maintenance, updates, backups, and monitoring.
- Log, track, and resolve incidents per SLAs.
- Communicate effectively with clients and document progress.
- Install and configure hardware and software for clients.
- Implement security measures and monitor client systems.
- Identify process improvements and contribute to best practices.
- Maintain detailed documentation in ticketing system.
Skills
Education
Tools
Job description
TeamLogic IT is seeking a diligent Managed IT Services (MSP) Level 1 Technician to join our Baltimore team. You will provide remote and on-site technical support for SMBs, handling hardware/software installation, maintenance, and issue resolution with a focus on customer satisfaction.
This role requires strong communication, problem-solving, and the ability to explain technical concepts to non-technical users.
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