Remote MSP Helpdesk Technician II - Night Shift

CyberSheath Services International, LLC; Oregon; Hybrid; USD 70,000 - 83,000; Full time

Job summary

CyberSheath Services International LLC is expanding its team and seeks a Helpdesk Technician Level II. The role focuses on day-to-day support for client IT systems, including on-prem and cloud environments, with emphasis on remote assistance and strong customer service.

Ideal candidates have MSP and Level II helpdesk experience, proficiency with Office 365/Azure, AD/GP, and RMM tools. This remote role operates Monday–Friday with US-based work authorization and opportunities to work with a

Qualifications

• Minimum 2+ years MSP experience.
• Minimum 5+ years helpdesk experience.
• Experience with ConnectWise Manage for incident tracking and time entries.
• Experience with Remote Monitoring and Management (RMM) tools such as Automate, Labtech, Continuum, NinjaOne, etc.
• Must be authorized to work in the U.S.
• Strong customer service and communication skills.
• Experience with Windows desktop and server operating systems.
• Experience with Office 365 / Azure administration.
• Proficiency with Active Directory / Group Policy.
• Moderate networking experience (TCP/IP, WiFi, VPN).
• Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Entra ID, Intune, Autopilot.
• Scripting/automation knowledge is a plus.
• Ability to work well in a team.
• Remote/telework capabilities and self-motivation.

Responsibilities

• Provide day-to-day support for client IT systems, both on-prem and cloud.
• Troubleshoot end-user hardware, software, and cloud services remotely.
• Assist with onboarding and offboarding of clients, systems and users.
• Maintain documentation and time entries in the ticketing system.
• Provide escalation support for Level I staff as needed.
• Support Office 365, Azure, Teams, OneDrive, SharePoint and related services.
• Assist with security tooling deployment and management.

Skills

MSP experience

Helpdesk experience

Remote support

Windows administration

Azure administration

AD/Group Policy

Networking basics

Customer service

Team collaboration

US work authorization

Education

Bachelor's degree

Tools

ConnectWise Manage

Automate

Labtech

Continuum

NinjaOne

Job description

CyberSheath Services International LLC is expanding its team and seeks a Helpdesk Technician Level II. The role focuses on day-to-day support for client IT systems, including on-prem and cloud environments, with emphasis on remote assistance and strong customer service.

Ideal candidates have MSP and Level II helpdesk experience, proficiency with Office 365/Azure, AD/GP, and RMM tools. This remote role operates Monday–Friday with US-based work authorization and opportunities to work with a